Refund policy

Return & Refund Policy

Return & Refund Policy – Horus Technology Solutions, Inc.

At Horus Technology Solutions, we are committed to providing high-quality consulting and digital business services. Because most of our services are digital and customized, this Return & Refund Policy outlines the conditions under which refunds may be granted.

Digital Services

All consulting sessions, strategy calls, audits, reports, and digital deliverables are considered digital services and non-physical products.

Due to the nature of digital and professional consulting services:

Completed services are generally non-refundable
Downloaded or delivered digital materials cannot be returned
Refunds are reviewed on a case-by-case basis

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

The service was not delivered within the agreed timeframe
Duplicate payment was made by mistake
Technical issues prevented delivery and could not be resolved
Cancellation request was submitted before work began

Non-Refundable Situations

Refunds will generally not be issued for:

Completed consultations or strategy sessions
Services already delivered or partially completed
Change of mind after project initiation
Client dissatisfaction based on subjective preferences after delivery
Failure to attend scheduled consultation calls

Cancellation Policy

Clients may request cancellation before work begins by contacting us directly. If approved, eligible refunds may be processed within 5–10 business days.

Rescheduling

Consultation sessions may be rescheduled with at least 24 hours notice. Missed appointments without prior notice may not qualify for rescheduling or refunds.